When
developing new products and managing existing products (goods and
services), we must consider customer wants, needs and expectations.
Companies should try to get the product right the first time with
little or no guesswork or room for error.
In your
Unit 1 Lab Assignment, you are developing a QFD around a product or
service of your choice. This discussion will help jumpstart your lab
assignment.
Respond
to the following prompts and questions:
-
Identify
the product (good or service) you selected. -
Explain
why you selected this particular product. -
What
customer wants, needs and expectations should be considered? -
In your
replies, state whether or not you are familiar with or interested in
your classmates’ product/service selection.
