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Midterm Case Study: Motivating Employees, management homework help

Midterm Case Study: Motivating Employees

Imagine that you have been appointed the Director of
Health at the Kaluyu Memorial Hospital in Nairobi, Kenya – a for-profit
hospital. The facility is also a referral hospital and receives severe cases of
accidents, chronicle / communicable diseases and houses an HIV / AIDS ward. As
you settle into your position, you realize that the employees always act scared
as they approach their superiors. Some of the employees even deliver files and
leave your office in a hurry.

As you make your routine departmental
visits, you realize that there are tensions between nurses and doctors, and
there is a sentiment that the nurses tend to do the majority of the work within
patient care but the doctors get all the credit. You realize that the employees
are always looking forward to the end of their shifts to go home. Some employees
even come back to work wearing the same unwashed clothes as the previous day.
Too many employees are calling in sick, and many of them give weak reasons for
their tardiness.

There is also a sense that employees and nurses dominate
other employees in similar positions. In meetings and conference calls some
employees are always quiet and never participate. You notice that people with
families tend to gather and talk quietly on breaks. The new mothers working for
the hospital have to use bathrooms to pump breast milk for their infants and the
refrigerators do not work well. Looking at the financial statements of the
hospital, you realize that the hospital expenses are higher than the industry
standard, and it makes losses year after year.

Note: You
may create and / or make all necessary assumptions needed for the completion of
this assignment.

Write a four to six (4-6) page paper in which you:

  1. Investigate the major demotivational factors at Kaluyu Memorial Hospital.
    Assess the level of impact that the identified factors could have on specific
    areas of service and business if the administration does not address the
    situation. Support your response with at least two (2) examples of the potential
    negative impact of the identified demotivational factors on the hospital.
  2. Choose Maslow’s, Herzberg’s, or McClelland’s model of motivation, and argue
    the primary reasons why it is applicable to the Kaluyu Memorial Hospital
    scenario.
  3. Formulate a communication system that will have the greatest impact on
    improving the situation, and specify the major reasons why your system will
    influence the employee behaviors for the better. Justify your response.
  4. Use four (4) recent (within the last five [5] years) quality academic
    resources in this assignment.
    Note: Wikipedia and other
    websites do not qualify as quality academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch
    margins on all sides; citations and references must follow APA or
    school-specific format. Check with your professor for any additional
    instructions.
  • Include a cover page containing the title of the assignment, the student’s
    name, the professor’s name, the course title, and the date. The cover page and
    the reference page are not included in the required assignment page length.

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