(a) (i) Name the method of integration that took place when NCB took over
Scotia Bank.
(ii) Give one advantage and one disadvantage to NCB of this takeover.
(b)
(i) Give one advantage and one disadvantage of internet banking to
customers.
(ii) NCB store data on their customers. Suggest 3 ways in which NCB can
ensure they comply with the Data Protection Act.
(c) Describe social and economic costs of the closure of the insurance offices.
(d) (i) Other than job losses through branch closures, suggest 2 ways the
business could cut costs.
(ii) Suggest 2 ways in which NCB can ensure that customers are satisfied
with the service the bank provides.
