Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the process of performance improvement.

• In which step of the team-based performance improvement process would you use them?
• There are various performance improvement tools and techniques, such as brainstorming, cause and effect diagram, FMEA, and so forth. (Please set it up according to the outline)

• The Name of Tool 1
  1. What is this tool? Please describe it.
  2. Explain how you would use Tool 1 in the process of performance improvement (You identify one process from Figure 10.4. Team-based performance improvement process to discuss).
• The Name of Tool 2
  1. What is this tool? Please describe it.
  2. Explain how you would use Tool 2 in the process of performance improvement (You identify one process from Figure 10.4. Team-based performance improvement process to discuss).

Figure 10.4. Team-based performance improvement process

1. Identify improvement opportunity.
2. Research and define performance expectation.

• Design and redesign process/education.

1. Implement process/education.
2. Document and communicate findings.