Production and Operations Management.

1.- Define Production and Operations Management.
2.-Why is production such an important business activity? In what ways does it create value for the company and its customers?
3.-Imagine you are a management consultant for the following types of service organizations.Describe an appropriate layout for each facility. Why did you choose a particular layout for each of the organizations below? (Hint: the “fixed-position layout” is only used during construction. After that, the facility takes on one of the other three types of layouts.)
- A tax preparation business:
- Car wash
- Nail salon
- Sandwich shop
4.-On November 13, 2018, Amazon announced where they will build their two new headquarters (HQ2). The two new locations are Long Island City, New York, and Arlington, Virginia, possibly creating 50,000 new jobs with an average salary of over $100,000 within the next 15 years. Their new operations center will be Nashville, Tennessee, that will create an additional 5,000 jobs. What location factors do you think were more important for their headquarters location sites and what location factors helped them decide on Nashville for their operations center? Explain.
5.-What is bench-marking? How can it help a firm improve the quality of its goods and services?